Terms and Conditions

Welcome to diginuCashBack. By using this platform, you agree to the following terms and conditions.

1. Definitions

1.1 “Abuse” means any excessive, unfair or improper use of the Program that falls outside normal consumer behaviour, as determined by diginuCashBack.
1.2 “Active Member” means a Member whose membership is current and fully paid, with no outstanding or failed payments.
1.3 “Bolt” means Bolt, being the third party mobility and transportation platform through which vouchers may be redeemed, subject to its own terms and conditions and privacy policies.
1.4 “Cashback” means the monetary reward paid to Members based on qualifying transactions.
1.5 “Chargeback” means a reversal of a payment initiated by a bank, card issuer or payment provider.
1.6 “Check in” means the process by which a Member indicates their presence at a merchant prior to a transaction.
1.7 “Claim” means a request submitted by a Member for cashback based on a qualifying transaction.
1.8 “Connectivity” means internet or network access required to use the Platform.
1.9 “Device” means any mobile phone, tablet or electronic device used to access the Platform.
1.10 “diginuCashBack” means diginuCashBack (Pty) Ltd, registration number 2026/226584/07.
1.11 “diginuPay Wallet” means the digital wallet where cashback and commissions are paid.
1.12 “Effective Date” means the date on which these Terms become applicable to the Member.
1.13 “Fraud” means any act or omission intended to deceive, manipulate or unlawfully benefit from the Program, including but not limited to activities defined in these Terms.
1.14 “Free Trial” means any promotional period during which a Member is granted temporary access to the Program without payment.
1.15 “Member” means any individual who registers for and participates in the Program.
1.16 “Membership Cycle” means the recurring period linked to a Member’s subscription, being either monthly or annual from the date of activation.
1.17 “Merchant” means any business or retailer from which a Member makes a purchase.
1.18 “Payment Processor” means any third party service used to facilitate payments, including but not limited to PayFast.
1.19 “Payout” means the transfer of approved cashback or commissions into the diginuPay Wallet.
1.20 “Platform” means the diginuCashBack mobile application, website and associated systems.
1.21 “Processing Time” means the period required for diginuCashBack to review, validate and approve or reject a Claim.
1.22 “Program” means the diginuCashBack cashback and referral rewards system.
1.23 “Promotional Offer” means any incentive, discount or benefit offered by diginuCashBack for a limited time.
1.24 “Public Holiday” means any official public holiday recognised in the Republic of South Africa.
1.25 “Qualifying Transaction” means a purchase that meets all requirements set out in these Terms for cashback eligibility.
1.26 “Receipt” means a valid, original, system generated tax invoice issued by a merchant as proof of purchase.
1.27 “Referral Commissions” means earnings paid to Members for referring other Members to the Program.
1.28 “South Africa” means the Republic of South Africa.
1.29 “Suspension” means the temporary restriction of a Member’s access to the Program.
1.30 “System” means the underlying technology, software and infrastructure used to operate the Platform and Program.
1.31 “Termination” means the permanent cancellation of a Member’s account and participation in the Program.
1.32 “Third Party Provider” means any external service provider engaged by diginuCashBack, including payment processors and technology partners.
1.33 “Transaction Time” means the date and time reflected on the Receipt.
1.34 “Website” means https://diginucashback.com
1.35 “Working Day” means any day other than a Saturday, Sunday or public holiday in South Africa.

2. Introduction

2.1 These User Terms and Conditions govern participation in and use of the Program. By registering for or participating, the Member agrees to be bound by these Terms.
2.2 These Terms constitute a legally binding agreement between diginuCashBack and the Member.
2.3 diginuCashBack may amend these Terms from time to time. Changes will be communicated via the Platform, email or official channels. Continued participation constitutes acceptance of the updated Terms.
2.4 The Program is intended for personal use only unless otherwise authorised.

3. Membership

3.1 Membership is available to natural persons aged 18(eighteen) years or older.
3.2 Membership options include a monthly subscription of R99 (ninety nine rand) or an annual subscription of R999 (nine hundred and ninety nine rand), payable in advance.
3.3 Membership remains active only while payments are up to date.
3.4 Only active Members qualify for cashback benefits and referral commissions.
3.5 diginuCashBack may refuse or cancel membership at its discretion, subject to applicable law.

4. Cooling Off and Refunds

4.1 The monthly membership includes a 30 (thirty) day money back guarantee applicable only during the first month, provided no cashback, discount or referral commissions have been received.
4.2 Where a free trial or promotional period is granted, the refund guarantee does not apply.
4.3 Refund requests must be submitted within 30 (thirty) days of payment and may take up to 14 (fourteen) business days to process.
4.4 No refunds will be issued for annual memberships, renewals or suspended or terminated accounts.
4.5 Upon approval of a refund, membership will be cancelled and all benefits forfeited.
4.6 The Member acknowledges that digital services may commence immediately upon activation and may waive any statutory cooling off rights where permitted by law.

5. Cashback Benefits

5.1 Cashback is available to active Members who submit valid claims in accordance with these Terms.
5.2 Cashback is not guaranteed and is subject to validation, compliance and fraud checks.
5.3 diginuCashBack may approve, decline, delay or investigate any claim.
5.4 Cashback is typically processed on Fridays and paid into the diginuPay Wallet, and payout timing may be adjusted.

6. Restaurant Cashback

6.1 Restaurant cashback applies to restaurant and takeaway transactions within South Africa.
6.2 Members must complete a Check in at least 5 (five) minutes before the receipt time.
6.3 Transactions must occur within 5 (five) hours of the selected Check in time by the member.
6.4 Claims must be submitted within 24 (twenty four) hours of the transaction time.
6.5 Cashback is calculated at 5 (five) percent of the total bill subject to a minimum spend of R100 (one hundred rand) and a maximum cashback payout of R100 (one hundred rand) per claim.
6.6 Only 1 (one) claim per Member per day is permitted.
6.7 Claims exclude tips, fees and non product charges.
6.8 Only valid printed tax invoices will be accepted.

7. Fuel Cashback

7.1 Fuel cashback applies to fuel purchases within South Africa.
7.2 Members must complete a Check in at least 5 (five) minutes before the receipt time.
7.3 Cashback is calculated at 1 (one) percent of the total purchase subject to a minimum spend of R100 (one hundred rand).
7.4 Claims must be submitted within 24 (twenty four) hours of the transaction time.
7.5 A valid system generated receipt is required.
7.6 Monthly limits apply, including a maximum qualifying spend of R25’000 (twenty five thousand rand) and maximum cashback payout of R250 (two hundred and fifty rand).
7.7 Only 1 (one) claim per Member per day is permitted.

8. Grocery Cashback

8.1 Grocery cashback applies to grocery purchases within South Africa.
8.2 Members must complete a Check in at least 5 (five) minutes before the receipt time.
8.3 Cashback is calculated at 1 (one) percent subject to a minimum spend of R100 (one hundred rand).
8.4 Claims must be submitted within 24 (twenty four) hours of the transaction time.
8.5 A valid system generated receipt is required.
8.6 Monthly limits apply, including a maximum qualifying spend of R20’000 (twenty thousand rand) and maximum cashback payout of R200 (two hundred rand).
8.7 Only 1 (one) claim per Member per day is permitted.

9. Bolt Voucher Cashback

9.1 Bolt voucher cashback is available to active Members who purchase eligible Bolt vouchers through the Platform.
9.2 Members may purchase vouchers within the diginuCashBack app, after which a voucher code will be issued and made available within the diginuCashBack Club application.
9.3 Members must redeem the voucher within the Bolt app in accordance with Bolt’s redemption process.
9.4 Vouchers are valid for 30 (thirty) days from the date of purchase, after which they will expire if not redeemed.
9.5 Cashback is calculated at 5 (five) percent of the actual voucher amount redeemed within the Bolt app.
9.6 Cashback is subject to a minimum voucher value of R100 (one hundred rand) and a maximum voucher value of R10000 (ten thousand rand) per transaction.
9.7 Cashback will be paid into the Member’s diginuPay Wallet on the first Friday following the date of voucher purchase, subject to validation and compliance checks.
9.8 Cashback is only payable on the value of the voucher actually used and redeemed. Any unused portion of a voucher will not qualify for cashback.
9.9 All voucher purchases are final and non refundable unless required by applicable law.
9.10 Use of Bolt vouchers is subject to the terms and conditions of Bolt, available at https://bolt.eu/en-za/legal/, and their privacy policy available at https://bolt.eu/en-za/privacy/.
9.11 diginuCashBack is not responsible for the services provided by Bolt, including but not limited to ride availability, pricing, service quality or voucher redemption issues within the Bolt platform.

10. Receipts and Claims

10.1 All receipts must be original, legible and system generated Tax Invoices and clearly state ‘Tax Invoice’ on the receipt.
10.2 Receipts must display the merchant name, date, time, items purchased and total amount.
10.3 diginuCashBack may request additional proof of payment.
10.4 Duplicate, altered or reused receipts are prohibited.
10.5 Transaction splitting to bypass limits is not permitted.
10.6 No hand written receipts or pro forma invoices will be permitted.

11. Timing and System Requirements

11.1 Claims must comply with all timing requirements.
11.2 diginuCashBack is not liable for missed claims due to system downtime, connectivity issues or device limitations.
11.3 The Member is responsible for maintaining access to a compatible device and internet connection, as well as latest version of the App.

12. Fair Usage Policy

12.1 The Program is intended for personal use only.
12.2 Excessive or unusual claim behaviour may be investigated.
12.3 diginuCashBack may limit, decline or delay claims deemed abusive.
12.4 Any attempt to exploit loopholes or unintended system behaviour may result in reversal of benefits or account suspension.

13. Fraud and Misconduct

13.1 Fraudulent activity may result in immediate suspension or termination.
13.2 Fraud includes fake receipts, duplicate claims, multiple accounts and system manipulation.
13.3 Members found to have engaged in fraud may forfeit all benefits and earnings.
13.4 diginuCashBack reserves the right to take legal action where necessary.

14. Referral Program

14.1 Only active Members qualify for referral commissions.
14.2 Commissions are paid up to 5 (five) levels deep and are subject to compliance.
14.3 Referral earnings are governed by the diginu Profit Share Program Terms found at https://diginu.com/pspblueprint
14.4 Participation does not create any partnership, employment or agency relationship.

15. Payments and Chargebacks

15.1 Payments are processed via third party providers.
15.2 By making payment, the Member agrees to the terms of such providers found at https://payfast.io/legal/general-terms-conditions/ and https://payfast.io/privacy-policy/
15.3 If a payment is reversed or charged back, diginuCashBack may suspend the account and reverse any associated benefits or earnings.
15.4 The Member is responsible for any fees charged by their bank or provider.

16. diginuPay Wallet

16.1 Cashback and commissions are paid into the diginuPay Wallet.
16.2 The wallet is not a bank account and does not earn interest.
16.3 diginuCashBack may use third party providers to facilitate wallet services.
16.4 Wallet fees:
16.4.1 Wallet to wallet transfer: R1.00 (one rand)
16.4.2 Electronic Funds transfer: R10.50 (ten rand and fifty cents)
16.4.3 Instant Electronic Funds transfer: R49.00 (fourty nine rands)
16.4.4 Cash withdrawal: R12.00 (twelve rand)
16.4.5 Monthly wallet maintanence fee: R1.00 (one rand)
16.4.6 SMS notification: R0.50 (fifty cents)

17. Single Account Policy

17.1 Each Member is permitted to register and operate only one diginuCashBack account.
17.2 The creation, use or control of multiple accounts by the same individual is strictly prohibited.
17.3 diginuCashBack reserves the right to identify and link accounts using, but not limited to, personal information, contact details, device data and usage patterns.
17.4 Where multiple accounts are identified as belonging to the same individual, diginuCashBack may, at its sole discretion:
17.4.1 Suspend or terminate all associated accounts;
17.4.2 Forfeit any cashback, referral commissions or benefits linked to such accounts;
17.4.3 Restrict the Member from future participation in the Program.
17.5 Any attempt to bypass this policy through the use of false information, third party identities or any other means will be treated as fraudulent activity.

18. Account Suspension and Termination

18.1 diginuCashBack may suspend or terminate accounts for breach of these Terms or suspected misconduct.
18.2 Accounts may also be suspended where required by law or regulatory authorities.

19. Tax Responsibility

19.1 Members are responsible for complying with all applicable tax obligations in relation to cashback and referral earnings.

20. Liability Limitation

20.1 Participation in the Program is at the Member’s own risk.
20.2 diginuCashBack is not liable for any direct or indirect losses arising from use of the Platform or third party platforms, to the extent permitted by law.

21. Privacy and Data Protection

21.1 Personal data is processed in accordance with applicable South African laws.
21.2 Data is used only for Program purposes.

22. Intellectual Property

22.1 All intellectual property in the Platform and Program remains the property of diginuCashBack.
22.2 Members may not copy, reproduce or exploit any part of the Platform without permission.

23. Dispute Resolution and Jurisdiction

23.1 Members must first attempt to resolve disputes through diginuCashBack support channels.
23.2 These Terms are governed by the laws of South Africa.
23.3 Any disputes shall fall under the jurisdiction of South African courts.

24. Good Faith Commitment

24.1 diginuCashBack is committed to operating the Program in good faith and delivering meaningful value to Members.
24.2 These Terms will be applied fairly and reasonably, taking into account the interests of Members.
24.3 diginuCashBack will continuously improve the Program and welcomes Member feedback.
24.4 Where appropriate, discretion may be exercised to support fair outcomes without compromising the integrity of the Program.
24.5 Members are expected to participate in good faith and contribute to a fair and trusted ecosystem.

25. Support

25.1 Support is available by emailing cashback@diginu.com