Privacy Policy

This Privacy Policy explains how diginuCashBack (Pty) Ltd, registration number 2026/226584/07 (“we”, “our” or “us”), collects, uses, processes, stores and discloses your personal information in accordance with the Protection of Personal Information Act No. 4 of 2013.
We are committed to protecting your privacy and ensuring that your personal information is processed lawfully, fairly and transparently.

1. WHO WE ARE

1.1 diginuCashBack (Pty) Ltd is a South African company and the owner and operator of the application, platform, website, loyalty programme, benefits and services available at https://diginucashback.com and related systems (collectively referred to as “diginuCashBack”).

2. WHAT INFORMATION WE COLLECT

2.1 We collect personal information necessary to provide and operate diginuCashBack and its services.
2.2 This may include your name, surname, contact details, device information, usage data, transaction data, referral activity and any other information you provide when using the Platform.
2.3 We may collect information directly from you, automatically through your use of the Platform, and from third parties where necessary.
2.4 The provision of personal information is required to access diginuCashBack. Failure to provide required information may result in inability to access services.
2.5 We only collect information that is adequate, relevant and not excessive for the purpose for which it is processed.

3. CONTACT SYNCING AND NETWORK DATA

3.1 Where you grant permission, diginuCashBack may access your device contacts to identify which of your contacts are already registered Members and to enable referral functionality.
3.2 Contact data may include names and phone numbers stored on your device.
3.3 This data is used solely for matching, referral tracking and enhancing your user experience.
3.4 diginuCashBack does not send communications to your contacts without your direct action.
3.5 Contact data is processed securely and may be anonymised or hashed where applicable.

4. HOW WE USE YOUR PERSONAL INFORMATION

4.1 We process personal information to provide you with access to the Platform, manage your membership, process claims, enable cashback and referral commissions, and improve our services.
4.2 We may use your data to personalise your experience, including showing relevant offers, notifications and content.
4.3 We may process your information to comply with legal obligations, enforce our Terms and protect our rights.
4.4 We may use anonymised and aggregated data for analytics, reporting, service improvement and business development purposes.

5. BEHAVIOURAL DATA AND COMMUNICATIONS

5.1 We may collect and process behavioural data, including app usage, referral activity, transactions and interactions within the Platform.
5.2 We may use this information to send push notifications, in-app messages, emails and other communications relating to your activity, benefits, earnings and updates.
5.3 You may opt out of certain communications, subject to essential service-related notifications.

6. PAYMENTS AND FINANCIAL DATA

6.1 Payments are processed through third party providers and we do not store full card or banking details.
6.2 Transaction and payment data may be processed to facilitate payments, prevent fraud and comply with legal obligations.
6.3 Cashback and earnings are paid into the diginuPay Wallet, which is not a bank account and does not earn interest.

7. VOUCHERS AND THIRD PARTY SERVICES

7.1 Where you purchase or redeem vouchers, including those used within the Bolt app, certain limited information may be shared with relevant third party partners to enable the service.
7.2 Use of such services is subject to the terms and privacy policies of the third party provider.
7.3 diginuCashBack is not responsible for the processing of personal information by third party platforms once data is shared in accordance with your actions.

8. DISCLOSURE OF PERSONAL INFORMATION

8.1 We may share personal information with third party providers who assist us in operating the Platform, including payment processors, technology providers and compliance partners.
8.2 We may disclose information where required by law, regulation or legal process.
8.3 We ensure that all third parties are subject to appropriate confidentiality and data protection obligations.

9. CROSS BORDER DATA TRANSFERS

9.1 Your personal information may be transferred to and processed in countries outside of South Africa.
9.2 We will ensure that such transfers are subject to appropriate safeguards and that your information receives an adequate level of protection.

10. DATA RETENTION

10.1 We retain personal information only for as long as necessary to fulfil the purposes for which it was collected.
10.2 Account and transaction data may be retained for legal, tax and regulatory compliance purposes.
10.3 Where possible, data will be anonymised or securely deleted when no longer required.

11. SECURITY

11.1 We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss or misuse.
11.2 We regularly review our security systems and processes to ensure ongoing protection.

12. YOUR RIGHTS

12.1 You have the right to access, correct or delete your personal information.
12.2 You may object to the processing of your personal information on reasonable grounds.
12.3 You may request a copy of your personal information held by us.
12.4 We may require proof of identity before processing such requests.

13. CHILDREN

13.1 diginuCashBack is intended for individuals aged 18 years and older.
13.2 We do not knowingly collect or process personal information of minors.

14. DATA BREACHES

14.1 In the event of a data breach that poses a risk to your rights, we will take appropriate steps to notify affected users and relevant authorities where required by law.

15. INFORMATION OFFICER

15.1 diginuCashBack has appointed an Information Officer responsible for ensuring compliance with applicable data protection laws.
15.2 All privacy-related queries may be directed to cashback@diginu.com.

16. CHANGES TO THIS POLICY

16.1 This Privacy Policy may be updated from time to time.
16.2 Updates will be published on our website and, where appropriate, communicated to you.

17. CONTACT DETAILS

17.1 Email: cashback@diginu.com
17.2 Website: https://diginucashback.com